Frequently Asked Questions

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing support@architecturalmailboxes.com. We will be happy to find out what is going on with your order.

Orders placed before 10am PST are shipped same day via the shipping method you choose at checkout.  All other orders are shipped the following day. Once shipped, most orders are received within 3-7 business days. 

Actual delivery time will be determined by the shipping method chosen by the purchaser at the time of purchase.  Each order has a tracking number that will be included with the shipping confirmation email.  Please follow this tracking number to receive updates.

Architectural Mailboxes is not responsible for delayed or missing packages once shipped.

We suggest finding your product from the Parts by Product page and seeing what parts are available for purchase for your specific product. The images should help you identify the part that will help bring your Architectural Mailboxes product back to its full potential.

If you are still unsure, please click on the "Help?" button on the bottom right hand corner of your screen and reach out to us directly and we will be happy to help. Telling us which product you have or sending us a photo of your product will help us help you!

We suggest you scroll through our Parts by Products page to find your product by its looks - your mailbox may be red or orange, but you may see the black version of your mailbox. Once you click your product, you will see photos and names of the replaceable parts. 

The product's item number can often be found on the white sticker either on the back of the mailbox or the underneath of a posts mounting plate. 

We are happy to help you identify which part you need if you are unsure. Once your purchase is made, we do not accept returns or exchanges. All sales are final.